Version: March 2026
1. About Us
Reficity Pty Ltd (ABN 00 000 000 000) holds Australian Credit Licence No. 000000 issued by the Australian Securities and Investments Commission (ASIC). We are authorised to provide credit assistance, including helping you apply for home loans and refinancing products.
2. Our Role as Your Broker
As your mortgage broker, we act on your behalf to:
- Assess your financial situation and refinancing goals
- Compare home loan products from our panel of 30+ lenders
- Recommend suitable products based on your needs and objectives
- Prepare and submit your loan application
- Liaise with the lender through to settlement
We are not a lender. We do not approve or decline loan applications. All lending decisions are made by the lender you apply with.
3. How We Are Paid
Our services are typically provided at no direct cost to you. We are remunerated through:
- Upfront Commission: Paid by the lender when your loan settles, typically calculated as a percentage of the loan amount (usually 0.5% to 0.7%).
- Trail Commission: An ongoing payment from the lender, calculated as a small percentage of the outstanding loan balance (usually 0.15% to 0.35% per annum).
We will disclose the exact commission amounts relevant to your loan before you proceed. Our recommendations are based on your best interests, not the commission we receive.
4. Your Best Interests
Under the National Consumer Credit Protection Act 2009, we have a legal obligation to act in your best interests when providing credit assistance. This means we must:
- Make reasonable inquiries about your financial situation, requirements, and objectives
- Take reasonable steps to ensure the credit product is not unsuitable for you
- Prioritise your interests over our own when making recommendations
5. Our Lender Panel
We compare products from a diverse panel of major banks, regional banks, credit unions, and non-bank lenders. A full list of our panel lenders is available on request. Please note that our panel does not include every lender in the market.
6. Fees You May Incur
While our broker services are free, you may incur fees as part of the loan process, including:
- Loan application or establishment fees (charged by the lender)
- Valuation fees
- Discharge fees from your current lender
- Break costs if you are on a fixed rate
- Government charges (e.g., mortgage registration fees)
- Lenders Mortgage Insurance (LMI) if your deposit is less than 20%
We will outline all estimated costs before you commit to a new loan.
7. Complaints & Disputes
If you have a complaint about our services, please contact us first:
- Phone: 1300 733 424
- Email: hello@reficity.com.au
We will acknowledge your complaint within 24 hours and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Australian Financial Complaints Authority (AFCA):
- Phone: 1800 931 678
- Website: www.afca.org.au
8. Privacy
We are committed to protecting your personal information. For details on how we collect, use, and store your data, please refer to our Privacy Policy.